Where can I buy your products?

All products can be bought in our online shops at nsauditor.com, nsasys.com or networksecurityhome.com . The actual sale is handled by our resellers Plimus, ShareIt and Regnow, who do the credit card payment processing for us. Your secure online credit-card order will be processed and a registration key provided via email within minutes. The order form also provides the option of ordering by phone, fax, or mai.

How safe is my online purchase?

All transactions are handled by a trusted third-party payment intermediary Plimus , Regnow  and ShareIT. Plimus is a trusted company based in California , USA . Plimus uses the highest level of encryption throughout the entire order process and credit card processing which is done by Wells Fargo , one of the largest and most trusted financial institutions. All transaction and credit card information is guaranteed to be safe and not passed on to any third party. Many people are still nervous about purchasing through the internet. The chances of your credit card being misused when you make a purchase over the Internet, from a transaction company, is no greater than when you give it to a waiter in a restaurant.

Note the ‘https' which indicates that our trusted transaction company is using at least the industry's standard Secure Sockets Layer ( SSL ) technology.

All transactions are guaranteed to be 100% secure !

 

How about support?

All our products come with unlimited email support. If you have questions not answered in this FAQ, contact support here .

 

How about new versions?

New versions of our products can always be downloaded from our website. Your current registration number will continue to work with new versions.

 

How many computers can I monitor with NetShareWatcher?

It depends on license you ordered. License for 1 user allows to monitor up to 50 computers. So you need to multiply your license

number  by 50. For example 5 user license allows to monitor up to 5 * 50 = 250 computers.

 

I lost my registration key... What to do now?

Please send an email to support containing as much relevant information as possible:

•  Product it concerns.

•  (Approximate) date of purchase.

•  Your name.

•  Company name (if applicable).

•  Email address at the time of purchase. If you are not sure, please list all addresses you could have used.

         I have selected e-mail notification in NetShareWatcher settings and all my e-mail settings are correct but I get an error

        message that mail sending fails.

        If you're using Norton Antivirus 2004 then answer is here.

        If you're running McAfee Anti-Virus 8.0i, make sure netsharewatcher.exe is an allowed program. To do that follow pictures bellow.

Your product does 90% of what we need, but ...

You can make a feature request by sending us an email. If it would be an enhancement to all our customers, we will add it to the product. If we decide not to include it, you can request a custom build for a special price.